I travelled from Singapore to Italy with Air China. Due to bad weather in Shanghai, my flight was delayed and I missed my pre-booked Trenitalia train.
I booked my train through Klook and my flight through Trip.com. Because they are third-party booking platforms, I had to wait for customer service instead of dealing directly with the airline or train operator. By the time I received a reply, my train had already departed and I had to buy new tickets.
I also submitted a reimbursement claim to Air China after being told by their staff that I could claim for my missed train tickets. After waiting for their decision, my claim was rejected because the delay was caused by bad weather.
My lesson from this experience: think twice before booking through third-party platforms such as Trip.com or Klook if flexibility is important. In my experience, booking directly with the airline and Trenitalia would have allowed me to manage changes more quickly during an unexpected disruption.
Although I lost money, I am thankful that I arrived safely. I pray that my experience helps other travellers avoid the same situation.
“And we know that in all things God works for the good of those who love Him, who have been called according to His purpose.” — Romans 8:28
